Privacy policy
Updated November 6, 2026.
What we collect
Identifiers and contact details: your name, email address and phone number, when you contact the leasing office.
Technical data: your IP address, browser and the pages you request, recorded by our host to run and secure the site.
Application data: the rental application asks for more, such as income and rental history, to screen your application. AppFolio collects it on The Palms’ behalf, under AppFolio’s own privacy policy.
How we use it
To answer your question, schedule a showing, process an application and contact you about renting at The Palms. We also use technical data to keep the site working and secure.
Who receives it
We disclose personal information only to service providers that act for The Palms: AppFolio (applications, availability and the resident portal) and Cloudflare (hosting). They may use it only to provide their service to us.
We do not sell your personal information.
Your California rights
If you live in California, you may ask what personal information we hold about you, and ask us to correct or delete it, by emailing info@gardnercompany.com. More about California privacy rights: https://oag.ca.gov/privacy/ccpa. This site does not track you across other websites and does not respond to Do Not Track signals.
Children
This website is not intended for children under 18, and we do not knowingly collect their personal information.
Services and hosts
Each service below receives your IP address and browser details when your browser contacts it, as any website does. A service marked "our server" is called by our server, not your browser.
| Service | Host | Purpose | When |
|---|---|---|---|
| Cloudflare | this site’s host | Hosts this site and records standard request logs. | Every page |
| AppFolio listings | gardnercompany.appfolio.com | Supplies available homes and rents (called by our server) and takes rental applications. | When a page shows homes, or you follow an Apply link |
| AppFolio resident portal | gardnercompany.appfolio.com | Rent payments, maintenance requests and the resident account. | When you follow the portal link |
| OpenFreeMap | tiles.openfreemap.org | Map tiles for the neighborhood map. | When the neighborhood map loads |
| Google Maps | www.google.com | Directions to the property. | When you follow a directions link |
| Kiara | www.meetkiara.ai | The company that built this site. | When you follow the Powered by Kiara link |
Your choices
To ask what information we hold about you, correct it or have it deleted, email thepalms@gardnercompany.com, or call (805) 735-9900.
Changes
If this policy changes, the date at the top of this page changes with it.